Nudge

Leverage AI powered playbook to find Insights and Nudge Tele-agents on real time to structure their conversations.

Nudge is trying to support customer engagement at the time it is most needed. It can analyze a call and develop meaningful parameters to improve sales closure, training or meeting customer SLA parameters.

Our customer support capability can address below:

• Realtime call Analysis and support to agent for better customer experience
• Intelligence based issue escalation to concern team on real time
• Cross sell and Up sell opportunities
• Improved after sales capabilities
• Compliance adherence for various internal and regulatory needs