Nudge

Nudge

Leverage AI powered playbook to find Insights and Nudge Tele-agents on real time to structure their conversations.

Nudge is trying to support customer engagement at the time it is most needed. It can analyze a call and develop meaningful parameters to improve sales closure, training or meeting customer SLA parameters.

Our customer support capability can address below:

  • Realtime call Analysis and support to agent for better customer experience
  • Intelligence based issue escalation to concern team on real time
  • Cross sell and Up sell opportunities
  • Improved after sales capabilities
  • Compliance adherence for various internal and regulatory needs

Playbook Overview

Do you have any questions?

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